Scams may have bad grammar or spelling mistakes. Apple will not ask for personal information in an e-mail and never for a social security number. If one actually gets disabled, its owner will be told when they try logging into it instead of through email." Mar 2018 post by Niel - "Emails saying that your Apple ID has been locked or disabled are always phishing. They may report a fake purchase in order to infuriate you into rashly clicking on a false link to report a problem. Phishing emails may include account suspension or similar threats in order to panic you into clicking on a link without thinking.
Do not click on them as this just tells the spammer they have a working e-mail address in their database. Mouse-over links to see if they direct to real Apple web sites. Apple emails originate from IP addresses starting with "17.". Set your email to display Show Headers or Show Original to view Received From. Apple e-mails originate from or but it is possible to spoof a sender address. Apple e-mails address you by your real name, not something like "Dear Customer", "Dear Client", or an e-mail address*. Identifying legitimate emails from the iTunes Store - lacking in specifics, the next link is better:Īvoid phishing emails, fake 'virus' alerts, phony support calls, and other scams. If you're approached to use the cards for any other payment, you could very likely be the target of a scam and should immediately report it to your local police department as well as the Federal Trade Commission (FTC) at (e-mail, text messages, and phone calls) are getting very good at closely imitating true Apple communications. Apple Store Gift Cards can be redeemed only on the Apple Online Store and at Apple Retail Stores. It's important to know that Apple Gift Cards and App Store & iTunes Gift Cards can be used only to purchase goods and services from Apple - including from Apple Retail Stores,, the App Store, iTunes Store, Apple Books, for subscriptions to Apple services like Apple Music, Apple News+, and Apple Arcade, or for iCloud storage. After the cards have been purchased, the victim is asked to pay by sharing the code(s) on the back of the card with the caller over the phone. Regardless of the reason for payment, the scam follows a certain formula: The victim receives a call instilling panic and urgency to make a payment by purchasing Apple Gift Cards, App Store & iTunes Gift Cards, or Apple Store Gift Cards from the nearest retailer (convenience store, electronics retailer, etc.).
As the fraudsters are sometimes requesting codes from Apple Gift Cards, App Store & iTunes Gift Cards, or Apple Store Gift Cards, we want to make sure our customers are aware of these scams.
The scams are committed using many methods, including gift cards. If you believe you're the victim of a scam involving Apple Gift Cards, App Store & iTunes Gift Cards, or Apple Store Gift Cards, you can call Apple at 80 (U.S.) and say "gift cards" when prompted.Ī string of scams are taking place asking people to make payments over the phone for things such as taxes, hospital bills, bail money, debt collection, and utility bills.
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